Our Policies and Info

Privacy Policy

Privacy Policy

This Privacy Policy outlines how WiCKED LABS AU ("we," "our," or "us") collects, utilizes, and safeguards your personal information when you visit or engage with our website.

Collection of Personal Information

When you interact with our website, we gather specific information about your device and your usage of the site. Additionally, when you make a purchase or contact us for support, we may collect further information necessary to facilitate your transactions and provide assistance. In this policy, "Personal Information" refers to data that uniquely identifies an individual. Below are details regarding the types of Personal Information we collect and the reasons for its collection:

Device Information

This may include details such as your web browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with our site. We collect this information automatically through cookies, log files, web beacons, tags, or pixels to ensure the proper functioning of our website and to analyze user behavior for optimization purposes. This information is shared with our processing partner Shopify.

Order Information

When you make a purchase, we collect data such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. We use this information to fulfill orders, process payments, communicate with you, and provide relevant updates about our products or services. Order information is shared with our processing partner Shopify.

Customer Support Information

If you reach out to us for customer support, we may collect additional Personal Information necessary to assist you effectively. This information is collected directly from you and is used solely for providing support services.

Sharing of Personal Information

We may share your Personal Information with service providers to facilitate our operations and fulfill our contractual obligations to you. Examples include:

  • Utilizing third-party platforms for website hosting, payment processing, and order fulfillment.
  • Complying with legal requirements, such as responding to lawful requests or protecting our rights.

Behavioural Advertising

We utilize your Personal Information for targeted advertisements or marketing communications we deem relevant to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We disclose details on your Site usage, purchases, and engagement with our ads on external sites to our advertising partners. We transmit some data directly to them and utilize cookies or similar tech in certain instances (subject to your location approval).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Use of Personal Information

We use your Personal Information to deliver our services, including product offerings, payment processing, order fulfillment, and communication of updates or promotions. Your data is retained for as long as necessary to fulfill these purposes, unless you request its removal.

Cookies

Our website employs cookies to enhance your browsing experience and optimize our services. These cookies may include functional, performance, advertising, and social media/content cookies. You have the ability to manage or disable cookies through your browser settings, although this may impact certain functionalities of the site.

Do Not Track

Please note that we do not alter our data collection practices in response to "Do Not Track" signals from web browsers, as industry standards for this feature are not consistent.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for legal/regulatory compliance. Any revisions will be posted on our website with an updated "Last updated" date.

Contact Information

For inquiries regarding our privacy practices, questions, or complaints, please contact us via email at support@wickedlabsau.com.au