PRIVACY POLICY

WICKED LABS AU – PRIVACY POLICY

Last Updated: March 2026

1. Introduction

Wicked Labs AU Pty Ltd ("Wicked Labs AU", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

  • Visit wickedlabsau.com.au
  • Purchase custom gaming controllers or accessories
  • Use our Shopify-powered website
  • Contact our support team
  • Participate in promotions or competitions
  • Engage with us on social media
  • Subscribe to marketing communications

By using our website or services, you agree to this Privacy Policy.

2. What Personal Information We Collect

Identity Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Order & Transaction Information

  • Products purchased
  • Order history
  • Payment confirmation details
  • Refund and warranty information

Payment Information

Payments are processed securely through third-party providers such as Shopify Payments, PayPal, Afterpay, and Stripe.

We do not store full credit card details.

Device & Website Usage Data

Collected automatically via cookies and analytics:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral source
  • Time spent on site

Custom Design Data

  • Selected components
  • Colours and modifications
  • Saved design configurations

Communications

  • Support emails and messages
  • Social media interactions
  • Competition entries

3. How We Collect Your Information

  • Directly from you when placing orders or contacting us
  • Automatically via cookies and tracking technologies
  • From payment providers confirming transactions
  • From marketing platforms such as Meta or Google (where permitted)

4. Why We Collect Your Information

We collect personal information to:

  • Process and fulfil orders
  • Ship products
  • Provide customer support
  • Manage warranties and returns
  • Prevent fraud
  • Improve our website and products
  • Send marketing communications (if you opt-in)
  • Comply with Australian laws

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable checkout functionality
  • Improve website performance
  • Analyse traffic via Google Analytics
  • Deliver targeted advertising (Meta, Google Ads, TikTok)

You can disable cookies in your browser settings, but some features may not function properly.

6. Marketing Communications

If you opt-in, we may send:

  • Product updates
  • Promotions
  • Launch announcements
  • Special offers

You may unsubscribe at any time using the link in our emails.

We do not sell your personal information to third parties.

7. Disclosure of Personal Information

We may share personal information with:

  • Payment processors
  • Shipping carriers (e.g. Australia Post)
  • Shopify (our ecommerce platform)
  • IT and hosting providers
  • Marketing platforms
  • Accountants or legal advisors
  • Law enforcement where legally required

Some providers may store data outside Australia. We take reasonable steps to ensure they comply with privacy standards.

8. Overseas Disclosure

As we use Shopify and global service providers, some personal information may be transferred outside Australia.

We take reasonable steps to ensure overseas recipients handle information in accordance with Australian privacy standards.

9. Data Security

We implement security measures including:

  • SSL encryption
  • Secure Shopify infrastructure
  • Restricted staff access
  • Password-protected systems
  • Two-factor authentication where possible

However, no online transmission is completely secure.

10. Data Retention

We retain personal information:

  • As long as necessary to fulfil orders
  • For warranty periods
  • To comply with Australian tax and accounting laws
  • For dispute resolution

We securely delete or anonymise data when no longer required.

11. Access & Correction (Your Rights)

Under the Australian Privacy Principles, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing
  • Make a privacy complaint

To exercise your rights, contact:

Email: support@wickedlabsau.com.au

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

13. Children

Our products and services are not directed to children under 16. We do not knowingly collect personal information from minors without parental consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last Updated” date.

15. Contact Us

Wicked Labs AU Pty Ltd
Sydney, NSW, Australia
Email: support@wickedlabsau.com.au
Website: wickedlabsau.com.au