SHIPPING POLICY

Wicked Labs AU

Last Updated: 21/02/2026

This Shipping Policy applies to all orders placed through wickedlabsau.com.au, including custom-built gaming controllers, prebuilt controllers, accessories, and related products.

1. ORDER PROCESSING TIMES

Prebuilt Controllers & Accessories

Processing Time: 1–5 business days
Processing times may vary depending on stock levels and order volume

Custom Controllers

All custom controllers are built to order in Australia.

Processing Time: 5–15 business days
This includes assembly, modification, testing, and quality control

During peak periods, sales events, or high demand, processing times may be extended.

Please note: Processing time is separate from shipping time.

2. SHIPPING METHODS & DELIVERY TIMES

We ship orders using Australia Post.

🇦🇺 Australia

Delivery times begin once processing has been completed and the order has been dispatched.

Standard Shipping (Australia Post): Estimated timeframe determined by Australia Post
Express Shipping (Australia Post): Faster delivery timeframe determined by Australia Post

Delivery speed depends on:

The shipping method selected at checkout
Destination (metro, regional, remote)
Australia Post operational conditions

Delivery timeframes are estimates only and are not guaranteed.

🌍 International Shipping

We ship internationally using Australia Post services where available.

Processing times remain the same (Prebuilt: 1–5 business days, Custom: 5–15 business days)
International delivery times vary depending on destination and service selected
Customs clearance may cause delays outside our control

Customers are responsible for any customs duties, import taxes, or international fees imposed by their local authorities.

3. ORDER TRACKING

Once your order is dispatched, you will receive a tracking number via email.

Tracking updates may take up to 24 hours to appear after dispatch.

4. ADDRESS RESPONSIBILITY

Please ensure your shipping address is accurate and complete at checkout.

Wicked Labs AU is not responsible for:

Delays caused by incorrect or incomplete addresses
Parcels delivered to the address provided at checkout

If an order is returned due to address errors, additional reshipping fees may apply.

5. LOST, DELAYED, OR DAMAGED PARCELS

If your parcel is lost, delayed, or arrives damaged:

Contact us within 5 business days of delivery or expected delivery
Provide your order number and photos (if applicable)

We will lodge an investigation with Australia Post and assist in resolving the issue.

Resolution timeframes depend on courier investigation processes.

6. IMPORTANT NOTES

Processing time is separate from shipping time
Custom controller orders cannot be cancelled once production has begun
Shipping delays caused by couriers, weather events, customs, or peak periods are outside our control
Risk in goods passes to the customer upon dispatch, subject to Australian Consumer Law